FAQs

1- What is “visa upon arrival” ?

It’s the quickest and cheapest way to get your visa to Vietnam. You just need a visa approval letter validated by Vietnam immigration. The letter will entitle you to leave your country without visa and to get one upon your arrival at your destination airport in Vietnam (Hanoi - Noi Bai International Airport, Ho Chi Minh City - Tan Son Nhat International Airport, Danang - Danang International Airport and Hue - Phu bai International Airport)

2- What is a “visa approval letter” ?

Visa approval letter is a letter issued by Vietnam Immigration Department (Vietnam Government) allowing you to enter Vietnam without visa and to get one upon your arrival at the airport in Vietnam.

3- What information is needed for processing my visa?

-Your full name (exactly as in your passport) 
-Date of birth (DOB) 
-Nationality 
-Passport Number 
-Proposed arrival date

4- How long does it take to get a “visa approval letter” ?

You will receive the approval letter within 5 or 6 working days from the moment your payment has been confirmed to ACA-Voyage. In urgent case, you will receive it within 2 or 3 working days.

5- How can I receive delivery of my approval letter ?

A copy of the approval letter will be delivered to you by email (or fax upon request)

6- Can I use this approval letter for overland travel ?

No, this type of visa is applicable to air travel only and only upon arrival in the international airports in Vietnam (see answer 1 above). Visa approval letter cannot therefore be used for overland travel

7- How much does it cost ?

Cost of the service has to be divided in two steps

1. Visa approval letter fee

ACA-Voyage service fee, according to the type of visa requested (see table above)

2. Stamping fee or Visa cost

This fee has to be paid directly at the airport: 45$ for a simple entry visa (1 or 3 months duration) and  95$ for a multiple entry visa (1 or 3 months duration).

8- Which payment methods do you accept ?

We accept payment by credit card on line. Payment will be secured by the SSL System (secure socket layer). This service on line is handled by Vietnamese Trade Bank (Vietcombank)

9- What are the procedures at Vietnam airport ?

Upon arrival at the airport in your Vietnamese destination just go to “visa on arrival” counter (just before custom check), show the visa approval letter, give 2 photos (passport size) and the amount due for the type of visa requested. Your visa will be issued and stamped on your passport.

10- Do I need photo ? What size ?

Yes, please remember to bring at least 2 photos of passport regulation size

11- What is the information needed to process my visa ?

You just have to fill the form on line on our site and send it to us

12- How can I get further information ?

You can reach us at the address visa@aca-voyage.com or info@easyvisavietnam.com for any question concerning visas or at the address info@aca-voyage for inquiries about our trips and tours. You