General Terms and Conditions

Easy Visa Vietnam is a service of ACA Voyage


 No. 31/71/61 Tran Duy Hung St.

Cau Giay, Hanoi, Vietnam

Sales office

No. 10 B Tong Duy Tan Street

Hoan Kiem, Hanoi, Vietnam

Business License 0687/2007/TCDL-GP LHQT

Article 1 - General

ACA Voyage is a travel agency registered with the Ministry of Sports, Culture and Tourism (License 0687/2007/TCDL-GP LHQT).

The invitation letter is an authorization under the Immigration Department (Ministry of Police) allowing passengers carrying this letter to obtain a visa upon their arrival at international airports in Vietnam.

The letter of invitation is a document published in Vietnamese and English only.

The service Easy Visa Vietnam is a service independent of the company ACA Voyage and can not be linked, in any case, to any other tourist services offered by the company ACA Voyage.

Article 2 - Price

Prices are quoted in U.S. Dollars, all taxes (VAT) and applicable bank fees in Vietnam included.

Article 3 - Validation

You acknowledge having read and accepted these Terms & Conditions before placing your order. The validation of your order implies the acceptance of these Terms & Conditions.

Unles otherwise proven, the data recorded by ACA Voyage constitute proof of all transactions made by ACA Voyage and its customers.

Article 4 - Dispatch

The letter of invitation is sent by ACA Voyage to  the clients in 5 working days (normal term) or in 2 days (express term) after the receipt and the confirmation of payment.

Article 5 – “Normal” duration application  

Normal duration applications must be submitted no later than 10 (ten) days before the date of arrival in Vietnam. This allows sufficient working days (excluding weekends) needed for the application of the letter of invitation to local authorities as well as the time required for the verification of data transmitted (see article 9).

Article 6 – Emergency application  

Express (emergency) applications must be sent no later than 48 hours prior the departure for Vietnam. Any application arriving less than 48 hours before the date of departure will not be processed and will be automatically refunded.

Article 7 - Payment

Payment for the letter shall be made only by credit card via an online payment system.

Article 8 - Security

Our site is subject to a security system. We have adopted the SSL encryption procedure.

Article 9 - Responsibilities

ACA Voyage is responsible for sending the letter of invitation within the agreed time.

The customer is responsible for providing his/her accurate information (name, surname, nationality, passport number, date of issue and expiry of passport, date and place of arrival in Vietnam).

The customer is also responsible for verifying the accuracy of the information mentioned on the invitation letter (name, nationality, passport number, date of arrival in Vietnam).

After the transmission of the invitation letter and, in case of proven errors, there shall be two scenarios:

• The information provided by the customer is accurate and therefore it is the responsibility of ACA Voyage. However, the responsibility of ACA Voyage is only engaged for 72 hours, duration accepted as appropriate by both parties for verification of the documents submitted. During this period, the customer may send a written request for a new and correct letter. ACA Voyage must then send a new and correct letter within maximum 48 hours after the receipt of the request for correction from the customer. After this time 72 h, ACA Voyage shall in no event be liable for any supplement charges that may be incurred by the customer.

• The information provided by the customer are incorrect (eg. Personally identifiable information, passport number, arrival date ...), and therefore  it is not in the responsibility of ACA Voyage. In this case, the customer shall pay all the charges incurred to obtain a new letter of invitation (the rates in force are displayed on the site). ACA Voyage then send the new letter within 05 days working days ("normal" duration) or in emergency depending on the option chosen by the customer. In any case, ACA Voyage shall in no event be liable for any supplement charges that may be incurred by the customer.

Article 10 - Applicable law - Disputes

This contract is subject to Vietnamese law.

In case of dispute, the Vietnamese courts will have exclusive jurisdiction.

Article 11 - Customer Service

For more information or questions, our customer service is at your disposal at:  0084. (normal rate for international communication). Or directly via email: or

Article 12 - Personal information

Your personal information and data are indispensable to process your order and for our business relationships. They can be sent to companies that contribute to these relations such as those who are responsible for the execution of services and orders, for their management, execution, processing and payment. This information and data are also stored for security purposes, to meet legal and regulatory obligations.